Delete your Pawlytics account

Last updated 4 November 2026

You can delete your Pawlytics account and all of its data at any time. Deleting is permanent; it is not a pause or deactivation.

In the app

1. Open the Account tab.
2. Tap Delete my account.
3. Confirm with Delete everything.

Without the app

Email info@pawlytics.me from the address on your account with the subject “Delete my Pawlytics account”. We confirm the request came from you, delete your account and data as described below within 30 days, and email you when it is done.

What is deleted

• every document you uploaded, removed from our storage;
• all pet profiles, including the demo pet;
• all reports, extracted results and marker history;
• your profile, notification settings and device push token;
• your sign-in account, so your email and password can no longer be used to sign in.

In the app, your files and records are deleted first and your sign-in account last. If anything fails part way, the app tells you and you can try again. Deleted data cannot be recovered.

What is kept, and for how long

• On your phone: assistant conversations and offline copies live on your device, not our servers. Uninstalling the app removes them.
• Diagnostic reports: crash and error reports already sent to our diagnostics provider are kept for up to 90 days, then deleted automatically.
• Backups: deleted data may remain in backups for up to 7 days until they are overwritten.
• Legal records: if you email us, we keep a record that the request was received and completed, where the law requires it.

Deleting less

To remove one pet and all of its reports without closing your account, open that pet's profile, tap Edit profile, then Delete. This is permanent.

For more on how we handle your data, read the Pawlytics privacy policy.